Shipping Policy

Effective Date: September 18, 2026

At Restora, we understand that pet owners want their products delivered safely and efficiently. We carefully prepare each order to ensure your pet care accessories arrive ready for use.

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1. Shipping Availability

We currently provide shipping services within the United States.

Orders are processed after payment confirmation and verification.

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2. Shipping Rates

We offer:

• Free shipping on eligible orders.
• Orders under $10.00 will incur a $5.99 shipping fee.

Shipping charges, if applicable, will be displayed during checkout before payment confirmation.

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3. Processing Time

Orders are generally processed within 1–3 business days.

Processing times may vary during:

• Holidays
• Promotional periods
• High-volume shopping seasons

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4. Delivery Time

Estimated delivery times depend on:

• Shipping destination
• Carrier availability
• Weather conditions
• Unexpected transportation delays

Once an order has shipped, customers may receive tracking information when available.

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5. Lost or Delayed Packages

Restora is not responsible for delays caused by shipping carriers, incorrect customer-provided addresses, weather events, or circumstances beyond our reasonable control.

If your package appears lost or significantly delayed, please contact us so we can assist in reviewing the shipment status.