Refund policy

Return and Refund Policy

Effective Date: September 18, 2026

At Restora (“we,” “our,” or “us”), we believe every pet deserves thoughtful care and every pet owner deserves a smooth and reliable shopping experience. Our products, including pet hair removal combs and non-slip cat bowls, are designed to bring comfort, convenience, and cleanliness into everyday pet care routines. We understand that sometimes a product may not meet your expectations, and we have created this Return and Refund Policy to provide a clear and fair process.

This Return and Refund Policy applies to purchases made through https://www.restora.lol/ and is governed by the applicable laws of the State of New Jersey.

1. Return Eligibility

We accept returns for eligible items within 30 days from the date you receive your order.

To qualify for a return:

  • The item must be unused, unworn, and in its original condition.
  • The product must include all original packaging, accessories, and included materials.
  • The item must not show signs of damage, misuse, alteration, or excessive wear.
  • Proof of purchase, such as an order confirmation email or receipt, must be provided.

For pet-related products, including grooming tools and feeding accessories, we prioritize hygiene and safety. Items that have been used with pets, washed, modified, or exposed to conditions that prevent resale may not be eligible for return.

2. Non-Returnable Items

Certain products may not qualify for returns due to safety, hygiene, or product condition considerations, including:

  • Products that have been used or damaged after delivery.
  • Items returned without original packaging.
  • Products purchased through unauthorized sellers.
  • Clearance or final-sale items unless required by applicable law.

3. Return Request Process

To begin a return, please contact our customer support team:

Email: [email protected]

Please include:

  • Your full name
  • Order number
  • Product name
  • Reason for return
  • Photos or videos showing any damage or defects, if applicable

Once your request is reviewed and approved, we will provide instructions regarding the return process.

Please do not send items back before receiving return authorization.

4. Return Shipping Responsibility

Customers are responsible for return shipping costs unless:

  • The item arrived damaged.
  • The wrong item was shipped.
  • The product was defective upon arrival.

We recommend using a trackable shipping service when returning products. Restora is not responsible for items lost during return shipment without valid tracking information.

5. Refund Process

Once we receive and inspect your returned item, we will notify you regarding approval or rejection of your refund.

Approved refunds will be processed to the original payment method within a reasonable processing period. Financial institutions may require additional time before the refunded amount appears in your account.

Refunds generally include the purchase price of the returned product. Original shipping charges, if applicable, may not be refundable unless the return is caused by an error on our part.

6. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

  • Order information
  • Photos of the product and packaging
  • Description of the issue

We will review the situation and may provide a replacement, refund, or other appropriate resolution.

7. Exchanges

At this time, exchanges are handled on a case-by-case basis depending on product availability. If you need a different item, please contact our support team for assistance.